Global Customer Care At Beko
Global Customer Care connects customers with reliable support across every stage of the after-sales journey, combining service expertise, global networks and digital solutions to continuously improve the customer experience.
Global Customer Care Matters at Beko
Global Customer Care ensures consistent and high-quality after-sales service across Beko’s markets. The function manages technician networks, spare parts supply chains and digital service platforms, while using data, automation and AI-powered solutions to improve service quality and operational efficiency. By monitoring product performance and transforming customer feedback into actionable insights, the teams contribute to customer satisfaction, loyalty and business value.
Teams within Global Customer Care
Field Service Operations works with countries to design and improve service organizations and partner networks. The team monitors service levels, repair times and first-time fix rates, while supporting warranty management and service budget coordination to maintain efficient and customer-focused operations.
Quality & Service Training uses field feedback and repair data to improve product reliability, service performance and technical capabilities. Working with factories, engineering teams and local organizations, the team manages quality and warranty indicators and develops training programs for global service networks.
![Teams within Finance & Accounting](https://rmkcdn.successfactors.com/ba61083a/3414498e-9cdd-4a0d-b668-3.jpg")
Planning & Operations manages the global spare parts supply chain, including planning, procurement coordination and logistics operations. By monitoring availability and inventory performance, the team helps ensure that service organizations have the right parts when needed and continuously improves the efficiency of the spare parts ecosystem.
Sales & Business Development expands the commercial potential of after-sales services. The team develops global spare parts pricing strategies, works with distributors and service partners, and creates new business models and revenue streams across extended warranties, accessories, consumables and other service-related products.
Process & System Development drives the digital transformation and standardization of customer service operations. The team improves processes and data management, integrates digital platforms and applies analytics and AI-powered solutions to increase visibility, support faster decisions and deliver a more consistent global customer experience.
The Other Teams
Sales
Our Sales teams operate where day-to-day commercial execution meets long-term growth. By managing customer relationships, applying strategies in the market, forecasting demand and tracking performance, they turn customer needs and market opportunities into sustainable business results.
Quality
From strategy to shop floor, our Quality teams manage an end-to-end global structure that defines quality strategy, monitors performance and drives continuous improvement across production, materials, components and quality systems.
Information Technologies
Our Information Technologies teams power the digital experiences, manufacturing operations and data-driven decisions behind Beko’s global business. Working across more than 50 countries, they combine service excellence with transformative innovation to support millions of homes every day.
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